Automated Information
Collection System

Project with the government of India
Role: UX Researcher & Designer
How can we make the confusing, time consuming, cumbersome, manual process of information collection for millions of Government Officials more efficient?
Problem
It was observed that critical pieces of information desired by leadership were often scattered across various Groups / Divisions / Organization of Ministry of Electronics and Information Technology (MeitY).  The current process is immensely time consuming due to the huge amount of man hours spent in manual execution of tasks such as circulation, follow-ups & reminders, compilation, consolidation, submission for approvals, and responding back to outside ministry. This valuable time could have been utilised for better productivity.
Aim
The proposed system eases out  the burden of millions of users by providing  automated communication, coordination & significant assistance at each step of human involvement.
Target Users
About a million users from union ministries across India which include the following people in each section of the government
My Journey
Research
Presenting the idea at the Government of India Headquarters in Delhi gave me an opportunity to observe the officials in their natural context and conduct research over a period of 3 days. It gave me a chance to get the officials familiarized with the concept and importance of user research and design. I chose Ethnographic & field research, and Guerrilla research methods since I had to study how the officials would interact with the system in their day to day work routines.
Ethnographic & Field Research
Guerrilla Research
Analyzing User Research
I tried identifying actions, patterns, pain-points, and trends about the users, tried to understand my users, their contexts, needs, and then tried building a goal that works towards serving them in the best possible way. I found out the following potential areas of pain points that were common to users from majority hierarchies and needed automation -
After making sense of the data I created a information flow diagram
After analyzing the flow I found out the users major pain points
Brainstorming & Sketching
After analyzing our user research I encouraged my team members to participate in a brainstorming & sketching session. This was a crucial step to bring them onboard with the research and to help them realize the importance of the user-centered design process. Before starting with the brainstorming session, I presented them with the findings of user research, so that their solutions would be in line with the research findings.
Initial Prototype
Usability Testing
After coming up with the initial prototype we performed remote moderated testing with different user profiles which eventually led us into iteratively discovering issues and making changes. The purpose of the testing was to find if the system was mimicking the manual process correctly and to recognize if the users needed some additional features. The following were the main usability test findings that needed attention:
Design Solution
Future Plans
Retrospective
Let’s Connect!
MP
Made by Mrunmayee Patil
2020